Delivery

 

Last updated: 9 November 2026

UK delivery

We post to anywhere in the UK at a flat rate per order, however many patches you buy:

  • Standard (3–5 working days): £1.99 per order

  • Faster (2–3 working days): £3.59 per order

Delivery times are estimates and can be longer at busy times.

International delivery

We post worldwide with Royal Mail International:

  • Europe (1–2 weeks): £4.99 per order

  • United States, US import duties paid (1–2 weeks): £5.49 per order plus £3.25 per item

  • Rest of the world (1–3 weeks): £5.99 per order

Delivery times are estimates and can be longer at busy times or if your parcel is held in customs. The delivery charge for your order is shown at checkout before you pay.

Customs, duties and import taxes

Orders sent outside the UK may be charged import duties, taxes (such as VAT) and handling fees by the destination country when they arrive. These aren't included in our prices or delivery charges, and you are responsible for paying them. If you're unsure, please check your country's import rules before ordering.

US orders are the exception: we pay the US import duties when we post your order (this is included in the US delivery charge), so there's nothing extra to pay on delivery.

Late or lost parcels

If your order hasn't arrived within 10 working days of dispatch for UK orders, 4 weeks for Europe and US orders, or 6 weeks for the rest of the world, please email info@trailstitch.co.uk. We'll check with Royal Mail and, if the parcel is lost, send a replacement or give you a full refund.

The items remain our responsibility until they're delivered to the address you gave us.

We'll always deliver within 30 days of accepting your order unless we agree otherwise with you. If we can't, you can cancel and receive a full refund.

Wrong address or undelivered parcels

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or it wasn't collected from the Post Office, we'll contact you. We can resend it if you pay the postage again, or refund the price of the items (but not the original delivery charge).